Simple and comprehensive solution for managing technical resources, service requests, and user administration.
Simple IT Resource Management
The IT & Infra module enables easy and complete inventory of company equipment with assignment to specific employees. The system allows for simple tracking of the entire device history – from issuance, through repairs, to depreciation value. Additionally, you can effortlessly record software, MAC addresses, IP addresses.
Security and User Management
WOLF4® provides intuitive user management, role and permission assignment, and seamless integration with Active Directory. The system has an easy-to-use function for secure storage of sensitive data in the form of “safes”, transparent operation logging, and a simple way to anonymize former employees’ data in accordance with procedures.
Service Request Management
The system provides uncomplicated handling of requests with categorization, SLA times, and notifications. IT staff can easily take on requests, communicate with users through a built-in chat, and have immediate access to complete information about the requester’s devices. Intuitive request analytics enable progress tracking and simple reporting of IT department work.
Simple categorization and SLA
Requests are easily categorized by different types with assigned SLA times defining the timeframe for request completion.
Intuitive real-time communication
The system enables simple dialogue with users via built-in chat, as well as automatic email notifications about request status.
Easy access to contextual information
The person handling the request receives immediate access to complete information about the requester's devices and can effortlessly browse attached files.
Simple status tracking and analytics
The system provides transparent and uncomplicated management of request statuses and generation of clear reports showing IT department efficiency.
